ahamed_deedad's CV
ahamed_deedad
Senior Retail Executive | Omnichannel Retail Operations
Profile summary
Operationally strong retail professional with hands-on experience managing daily store operations, sales performance, inventory control, staff supervision, and customer service excellence in high-traffic retail environments. Proven ability to meet KPIs, enforce SOPs, support promotions, and maintain brand and compliance standards while delivering consistent customer satisfaction.
Career highlights
Omnichannel Retail Coordination: Managed operational execution and multichannel retail coordination across digital retail touchpoints while aligning digital performance with store-level service standards.
Store Operations Management: Directed day-to-day operations and store performance within a high-traffic retail environment spanning 2,000 square feet, overseeing inventory accuracy and visual merchandising.
Sales Goal Attainment: Achieved 100% of assigned sales goals by monitoring daily performance metrics and operational targets while supervising staff across shifts.
Customer Satisfaction Delivery: Resolved customer escalations, producing Net Promoter Scores above 8/10 and mystery shopping results exceeding 90% in a high-traffic retail environment.
Key skills
Professional experience
Directed operational execution and multichannel retail coordination across digital retail touchpoints. Aligned digital performance with store-level service standards while handling brand portfolios that included Samsung, Jumbo, Sharaf DG, and apparel group entities.
- Tracked sales, stock movement, fulfillment performance, and returns using Excel-based dashboards.
- Coordinated with warehouse, logistics, and customer service teams to ensure service level agreement adherence and smooth order processing.
- Maintained consistent customer experience standards across digital and operational touchpoints.
- Compiled operational reporting, data accuracy checks, and documentation to support audits and performance reviews.
Directed day-to-day retail operations and store performance across a high-traffic 2,000 square foot floor space, managing inventory accuracy, visual merchandising standards, and operational compliance. Supervised shift staff and coordinated cross-functional execution with marketing, finance, and operations teams for promotional campaigns.
- Achieved 100% of assigned sales goals by monitoring daily performance metrics and operational targets.
- Resolved customer escalations, producing Net Promoter Scores above 8/10 and mystery shopping results exceeding 90%.
- Executed store audits, inventory replenishment planning, and standard operating procedure enforcement.
Oversaw sales floor operations and customer satisfaction procedures, managing product availability, pricing accuracy, and inventory movements across shipments and store transfers.
- Completed multiple professional certifications including Apple Excellence Program Champion Plus, Intel Retail Edge, Samsung S Plus Certification, and Microsoft Expert-zone.
- Processed incoming shipments and monitored inventory activities, including cycle counts, shop-to-shop transfers, warehouse transfers, and damaged item devolutions.
Managed customer interactions and inventory control operations within a high-volume retail environment, focusing on service delivery and floor maintenance.
- Processed merchandise returns and provided information on store services to customers.
- Resolved customer complaints with patience and a helpful approach.
- Executed floor campaigns to highlight promoted products and maintained stock levels for in-demand items.
Education
Business Administration & Management
General Certificate of Education
Languages
English · Fluent
Tamil · Native
Hindi · Intermediate
Sinhala · Native
Arabic · Intermediate